Immediate Changes to Carer Support Claim Forms
Please read the details below to learn more, and let your Community Advisor know if you require support with this.
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The following information is of high-interest where clients or their family members are receiving Carer Support.
Carer Support Claim Form Changes
Health NZ / Disability Support Services have made some changes to the way Carer Support Claim Forms are provided. This is an important read for anyone receiving Carer Support.
Those receiving Carer Support should receive notice directly. Carer Support customers who currently submit paper claims will receive this information by post.
This change is effective immediately. Health NZ has apologised that the change was not communicated sooner.
Change
From July 2025 Health NZ / Disability Support Services will stop sending claim forms out by post to Carer Support claimants. If you receive paper forms in the mail this will stop unless you contact and request them.
What is not changed?
The process for submitting claim forms hasn’t changed. You can still email or post your completed Carer Support claim forms. The details for this are included on the claim form.
Why we are they making this change?
Reasons provided for this change are that:
- Many Carer Support claimants now submit their Carer Support claim forms by email and physical posting is less popular than it used to be.
- It is often faster to claim, query, and receive payment online.
- Large volumes of returned mail are received.
- Postal delivery times are less certain than they used to be.
Are paper claim forms still available?
Yes, paper claim forms are still available, but they won’t be automatically sent to you.
If you would prefer to receive paper claim forms by mail, please follow the process they have outlined below.
How to get a Carer Support claim form
You can: Download a blank claim form from:
- Disability Support Services website https://www.disabilitysupport.govt.nz/carers/what-is-carer-support#how-do-you-get-a-form
- Health New Zealand website https://www.tewhatuora.govt.nz/for-health-providers/claims-provider-payments-and-entitlements/carer-support-subsidy#who-can-get-carer-support
- Call on 0800 855 066 or email carer_support@health.govt.nz to request that they continue post forms to you.
- Write on your next claim application that you send us in the mail, that you would still like to receive claim forms by mail
Further support
If you have any questions about this change or for more information about your Carer Support allocation details (number of days remaining and date range), please contact 0800 855 066 or email carer_support@health.govt.nz. Wait times are often reportedly long, so a call back service is available.
It is recommended you keep a record of your claims.